Shipping policy

Shipping Policy

Processing Time

All orders are handcrafted in small batches and typically processed within 2–5 business days. During peak seasons, promotions, or product launches, processing times may extend up to 7 business days.

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Shipping Rates & Carriers

Orders are shipped via USPS and UPS. Shipping rates are calculated at checkout based on order weight, shipping method, and destination.

Estimated Delivery Times (Domestic)

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days

Please note that delivery estimates are provided by the carrier and are not guaranteed.

Local Pickup

Local pickup is available at the KEHLEIA storefront. Customers will receive an email notification once orders are ready for pickup.

International Shipping

We do not currently offer international shipping.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us at hello@kehleia.com within 7 days of the expected delivery date. We’ll work with you to help resolve the issue.

Kehleia is not responsible for delays caused by carriers, weather, or incorrect shipping information entered at checkout.

Order Changes & Cancellations

Orders may be modified or canceled within 24 hours of placement. Once an order has entered production or has shipped, we are unable to make changes or cancellations.